At RDMD Coffee ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website or use our loyalty program.
1. Information We Collect
We collect information in two ways: directly from you when you use our services, and automatically as part of operating our platform securely.
A. Loyalty Program (redeemed.coffee/join)
When you sign up for or use our loyalty punch card program, we collect:
- Email Address: Used to create and access your account via a passwordless sign-in link.
- Name and Phone Number: Provided voluntarily at registration to personalize your account.
- Loyalty Activity: Your punch count, lifetime stamps, rewards earned, rewards redeemed, and account status.
- Unique Loyalty ID: A randomly generated identifier used to link your in-store QR code to your account.
- Activity Timestamps: The date and time of loyalty transactions (stamps and redemptions).
B. Catering Inquiries (redeemed.coffee/catering)
When you submit a catering inquiry, we collect:
- Personal Identification: Name, email address, and phone number.
- Event Details: Event date, venue location, guest count, and any specific preferences for your event.
C. Automatically Collected Data
When you use our website, the following data is collected automatically for security and operational purposes:
- IP Address (Temporary): Used solely for rate limiting (preventing spam account creation). This data is stored temporarily and expires automatically after a short window.
- Security Event Logs: If an automated or suspicious access attempt is detected on our platform, the IP address and any information entered may be logged for fraud prevention purposes.
- Device & Browser Data (via reCAPTCHA): Google reCAPTCHA Enterprise runs on our loyalty portal to verify that requests come from real users. This data is processed by Google in accordance with their privacy policy.
2. How We Use Your Information
- Loyalty Program: To track your punch card progress, issue rewards, maintain your account, and display your loyalty status in the app.
- Catering Inquiries: To respond to your inquiry, provide quotes, and coordinate logistics for booked events.
- Security & Fraud Prevention: To prevent automated abuse, spam registrations, and unauthorized access to our systems.
- Operational Records: Loyalty transactions (stamps and redemptions) are logged internally for accuracy, dispute resolution, and business reporting. These logs include your name, phone number, and transaction details.
3. Data Storage & Retention
- Loyalty Profiles: Stored securely using Google Firebase (Google Cloud infrastructure, United States). Your profile is retained for as long as you are an active member of our loyalty program. Accounts with no activity for 2 or more years may be deleted.
- Transaction & Activity Logs: Retained indefinitely for operational record-keeping. Older records may be periodically archived to long-term storage but remain subject to this policy.
- Rate Limiting Data (IP): Expires automatically after 30 minutes.
- Catering Inquiries: Processed and stored by Formspree, subject to Formspree's Privacy Policy.
- We do not sell, trade, or rent your personal information to any third party.
4. Third-Party Service Providers
We use the following third-party services to operate our platform. Each provider processes only the data necessary to perform their function:
| Provider | Purpose | Privacy Policy |
|---|---|---|
| Google Firebase | Loyalty data storage & passwordless authentication | View |
| Google reCAPTCHA Enterprise | Bot & fraud detection | View |
| Google Maps / Places API | Address autocomplete on catering form | View |
| Formspree | Catering inquiry form processing | View |
5. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Deletion: Request that your loyalty account and associated personal data be permanently deleted.
To exercise any of these rights, please contact us at [email protected] or by phone. We will respond within a reasonable timeframe.
6. Children's Privacy
Our loyalty program and website are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
7. Third-Party Links
Our website may contain links to external sites (such as Instagram or Google Maps). These sites are not operated by us and have their own privacy policies. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
RDMD Coffee Company [email protected](803) 752-0399
Charlotte, NC